Return & Exchange Policy

Request a return or exchange within 48 hours of delivery by emailing Customer Service at team@hellomimi.in. After 48 hours, return/exchange requests cannot be entertained. Returns can be requested only for: size issues, defective product, wrong product received, different/wrong colour, or quality issues. Exchanges are for the same product in a different size or colour, replacement with a different product isn’t possible. All eligible returns/exchanges are processed at no extra cost. Exchanges are subject to stock; if unavailable, a full refund is issued. Hello Mimi may decline a request if the reason isn’t genuine or eligible.

Orders can be cancelled only before they ship (usually within 24-48 hours). To cancel, email team@hellomimi.in. On successful cancellation, any prepaid amount is refunded to your original payment method within 4-7 working days.

We’ll either issue a full refund or re-dispatch the correct product, processed after reverse pickup of the incorrect item is completed and verified. Email team@hellomimi.in to report it. Please ensure the product is unused, returned with all original tags intact, and accompanied by the original invoice.

No. We arrange a free pickup through our logistics partner.

Refunds are issued to your original payment method (UPI, card, netbanking or wallet) within 5–7 business days of the returned item passing inspection.