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Frequently asked questions
What is Mimi?+
Mimi makes soft, breathable, OEKO-TEX® certified bamboo-cotton clothing and essentials for newborns, babies, toddlers and kids: jhablas, rompers, innerwear, langots, swaddles, bibs and muslin wipes.
Are your products safe and certified?+
Yes. Every product is OEKO-TEX Standard 100 certified and dermatologist tested, free from harmful chemicals and gentle on the most sensitive skin.
How do I wash and care for them?+
Machine wash cold on a gentle cycle, avoid fabric softener and bleach, and air dry. Our fabrics actually get softer with every wash.
How long do reusable products last?+
Designed to be washed and reused hundreds of times, making them far kinder to your wallet and the planet than disposables.
What are the shipping charges?+
Free shipping on all orders above ₹999. Secure prepaid checkout (UPI, cards, netbanking & wallets) is available.
What is your return policy?+
Easy 48-hour returns and exchanges with free pickup. An unboxing video is required. See our Return & Exchange Policy for full details.
How do I choose the right size?+
See our Size Guide for detailed charts. Most baby diapers are adjustable and grow with your child.
How can I contact you?+
Email team@hellomimi.in and our team will get back to you, usually within 24 hours.
Still need help? Email team@hellomimi.in.